Effective Date: June 6, 2024
Welcome to Email Jinny. We are committed to providing quality email marketing services and ensuring that our customers are fully informed about our policies. This Refund Policy outlines the terms and conditions regarding refunds for both our free and paid plans. By using our services, you agree to this policy.
1. General Refund Policy
Email Jinny provides both free and paid services for bulk cold emailing. Please note that we do not offer refunds for any of our services under any circumstances. This policy applies to all users and service plans.
2. Free Plan
Our free plan allows users to send unlimited cold emails monthly at no cost. As this service is provided free of charge, there are no monetary transactions involved, and therefore, no refunds are applicable.
3. Paid Plans
For users who subscribe to our paid plans, the following terms apply:
- Non-refundable Fees: All payments made for paid plans, subscriptions, or any additional services are non-refundable. This includes any fees paid for upgrades, additional features, or renewals.
- Automatic Renewal: Paid plans may include automatic renewal features. It is the user’s responsibility to manage and cancel their subscriptions before the renewal date if they do not wish to continue the service. No refunds will be issued for automatic renewals.
4. Service Cancellation
Users can cancel their subscriptions to paid plans at any time. However, canceling a subscription does not entitle the user to a refund for any part of the billing cycle that has already been charged. The service will remain active until the end of the current billing cycle.
5. Chargebacks and Disputes
Initiating a chargeback or dispute with your credit card company does not exempt you from this refund policy. If a chargeback or dispute is initiated, we reserve the right to suspend your account and any associated services until the matter is resolved.
6. Exceptional Circumstances
While our general policy is to not provide refunds, we understand that exceptional circumstances may arise. If you believe you have a situation that warrants special consideration, please contact our support team. Each case will be reviewed on an individual basis, but we cannot guarantee a refund.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email Jinny
Support Team
160 Sunder Nagar, Pali, Rajasthan 306401, India
Phone: +91 7426038448
Email: support@emailjinny.com
8. Changes to this Refund Policy
Email Jinny reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes to this policy.